Fleurieu Wellness Privacy Policy

Last updated: 16 September 2026

Fleurieu Wellness ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled with care and respect. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).

We may collect the following types of information:

• Personal details — Name, date of birth/age, address, email, phone number
• Health information — Health history and relevant medical details, information shared during consultations or treatments, information provided in forms, assessments, or intake questionnaires
• Booking & payment details — Services booked, appointment history, payment details (processed securely by third-party providers)
• Website & digital interactions — Website analytics, cookies, online enquiry submissions

We collect personal information when you:

• Book appointments or purchase services
• Complete intake forms or assessments
• Communicate with us via phone, email, or social media
• Participate in programs, workshops, or memberships
• Use our website or sign up for newsletters

If you're making a general enquiry and aren't yet a client, you're welcome to do so anonymously or under a pseudonym. Once you book an appointment or receive treatment, we do need to collect identifying and health information to provide safe care.

We collect your information to:

• Provide health and wellness services
• Deliver personalised care and support
• Manage bookings, payments, and membership administration
• Communicate appointment reminders, updates, or relevant information
• Improve our services, programs, and customer experience
• Meet legal and regulatory requirements

We will never sell your information. Your information may be used by:

• Practitioners within Fleurieu Wellness involved in your care
• Third-party service providers (e.g., booking systems, email platforms, secure payment processors)
• IT or administrative support services who assist in running our business
• When required by law, court order, or to protect someone's safety

All third-party providers are required to handle your information securely and in line with privacy standards.

Our online booking system stores data on servers located in the United States. This means some of your personal information may be held or accessed overseas. We only work with providers who maintain strong data protection standards, and we take reasonable steps to ensure your information stays protected wherever it's stored.

Health information is treated as "sensitive information" under the Privacy Act, which means we need your explicit consent before we collect it. When you complete an intake form or health assessment with us, this serves as that consent. You're welcome to ask us any questions about what we collect and why before completing these forms.

As a holistic health clinic, we take additional care with sensitive health information. We will only collect the health details necessary to safely provide your treatment and will not disclose this information without your consent unless required by law.

We keep your health records for as long as needed to provide your care, and in line with professional record-keeping guidance for health practitioners. As a general guide, we retain adult client records for 7 years from your last appointment, and minors' records until they turn 25. Once records are no longer required, we securely destroy or de-identify them.

Your information is stored in secure digital systems protected by:

• Password controls
• Encrypted platforms
• Secure cloud-based servers
• Access limits for staff and practitioners

We take reasonable steps to prevent unauthorised access, loss, misuse, or disclosure of your information.

If we become aware of a data breach involving your personal information, we will assess it promptly. Where a breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme, and take steps to reduce any risk to you.

You may request:

• A copy of the personal information we hold about you
• Changes or corrections to inaccurate information

To make a request, please contact us at: enquire@fleurieuwellness.com.au. We will respond within a reasonable timeframe as required under the Australian Privacy Principles.

We may use your email to send:

• Appointment confirmations
• Important service updates
• Wellness information
• Promotional offers or announcements

You can unsubscribe from marketing emails at any time using the link provided, or by contacting us directly.

Our website may use cookies and analytical tools to help us:

• Improve website performance
• Understand visitor behaviour
• Tailor content and offerings

You can disable cookies in your browser settings, though this may affect your experience on our site.

If you have concerns about how your information has been handled, please contact us first at enquire@fleurieuwellness.com.au so we can try to resolve it directly. If you're not satisfied with our response, you can also raise your concern with:

• The Office of the Australian Information Commissioner (OAIC) — for privacy-related complaints
• The SA Health and Community Services Complaints Commissioner (HCSCC) — for complaints relating to your health care

We may update this Privacy Policy from time to time. The updated version will always be available on our website with the "last updated" date.

If you have any questions, concerns, or feedback about this policy or how your information is handled, please contact us:

Fleurieu Wellness
Email: enquire@fleurieuwellness.com.au
Website: fleurieuwellness.com.au